Privacy Policy
Information We Collect
This Privacy Policy describes how Serene Senior Care, LLC (“we,” “our,” or “us”) collects, uses, and protects the personal information of visitors and users of our website, serenesc.com.
We take your privacy seriously and are committed to protecting it. By accessing or using our website, you agree to the terms of this Privacy Policy.
We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information; and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information); comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process we collect personal information you give us, such as your name, address, and email address. Your personal information will be used for the specific purposes stated in this policy only.
Why We Collect Information
We collect such Non-Personal and Personal Information for the following purposes:
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To provide and operate our services
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To provide ongoing customer assistance and technical support
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To be able to contact our visitors and users with general or personalized service-related notices and promotional messages
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To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we or our business partners may use to provide and improve our respective services
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To comply with any applicable laws and regulations
How We Store, Use, Share, and Disclose Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may share your information if required by law or to enforce our rights under applicable regulations.
How We Communicate with You
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.
For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Cookies and Tracking Tools
We and our third-party service providers (such as Google Analytics) use cookies and other tracking technologies to collect information about how visitors interact with our website. These tools help us measure performance, analyze traffic, and improve your experience.
You can manage cookies through your browser settings. Please note that disabling cookies may limit certain website functionality.
Consent and Withdrawal
If you do not want us to process your data anymore, you may contact us at info@serenesc.com or send us mail to:
Serene Senior Care, LLC
675 VFW Parkway, Suite 425
Chestnut Hill, MA 02467
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you here that it has been updated.